Frequently Asked Questions
Everything you need to know about our sustainable umbrellas and accessories.
What materials are Original Duckhead umbrellas made from?
We are committed to sustainability. Our umbrella canopies are made from 100% recycled plastic bottles (rPET), and our signature duck-head handles are handcrafted from sustainably sourced birch wood.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a label and start your refund process.
Are your umbrellas windproof?
Yes, our umbrellas feature a high-grade tensioned frame designed to withstand strong winds without flipping inside out, ensuring you stay dry in all weather conditions.
Do you offer a warranty on your products?
We stand by our quality. All Original Duckhead umbrellas come with a 1-year manufacturing warranty covering any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Klarna for flexible financing.